At Hadra Trek, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Please contact us at [email protected] within 7 days to initiate a return. Include your order number and reason for return.
Customers are responsible for the return shipping costs unless the product is defective or damaged upon arrival.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 3 business days.
Approved refunds will be processed within 7 to 10 business days.
Refunds will be issued using the original payment method.
Since we only accept cash on delivery payments, refunds will be processed via bank transfer or another mutually agreed method.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos and details.
We will arrange for a replacement or full refund promptly after verifying the issue.
Exchanges
We do not offer direct exchanges. Please return the item and place a new order for the desired product.
Contact Us
For any questions about refunds or returns, reach out to us at [email protected].